Commercial Cleaning Melbourne – We Take Ownership of the Outcome

ACS provides commercial cleaning across Melbourne offices, medical centres, schools, strata and warehouses. When issues arise, we investigate, adjust plans and stay accountable until the agreed outcome is achieved. Backed by directly employed teams, triple ISO-certified systems and 30-day money-back guarantee.

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Trusted by Melbourne Businesses

From corporate offices and medical centres to warehouses and strata-managed properties, Melbourne businesses choose ACS for more than scheduled cleaning. We take responsibility for how the service performs, investigate concerns, coordinate the required response and keep the issue moving until an agreed resolution is in place.

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Commercial Cleaners in Melbourne With Owner-Led Accountability

ACS Commercial Cleaning is a 100% Australian-owned, Melbourne-based company working exclusively with offices, medical centres, warehouses, schools, childcare centres, strata-managed properties and other commercial facilities across metropolitan Melbourne. We do not provide residential or domestic cleaning.

We do more than place cleaners on a roster. If a standard slips or a new issue arises, ACS investigates what caused it, agrees on the required result and manages the response. That may involve additional labour, specialist support, a revised schedule or a change to the cleaning process.

Our regular cleaning teams are directly employed and supported by supervisors, written scopes of work and triple ISO-certified management systems. You receive clear communication, direct operational oversight and one accountable partner responsible for moving issues through to an agreed resolution.

Built From First-Hand Experience, Not a Franchise Playbook

Hannah Kasay founded ACS Commercial Cleaning in 2016 after seeing the same problem repeatedly: cleaning companies completed the roster, but clients were left to manage recurring issues themselves.

She built ACS differently, with directly employed teams, structured systems and hands-on operational oversight. That principle still guides ACS today: understand the problem, take responsibility and make sure it gets resolved.

“We don’t just complete the cleaning schedule. We take ownership of the outcome.”

HANNAH KASAY, FOUNDER

Hannah Kasay

Founder of ACS Commercial Cleaning

Founded in 2016

Melbourne owned and operated

Directly Employed Teams

No subcontracted cleaning crews

Tripe ISO Certified

Quality, Environmental & OHS systems

Managed Commercial Cleaning for Melbourne Facilities

ACS provides ongoing commercial cleaning contracts across a wide range of Melbourne facilities. Every service is supported by a written scope of work, a dedicated core team, supervisor inspections and quality documentation. When your site needs more than the routine schedule, ACS assesses the issue, coordinates the next step and updates the service plan where required.

Commercial Office Cleaning Services

Scheduled cleaning for Melbourne offices, professional suites and corporate workplaces. Desks, meeting rooms, kitchens, amenities, reception areas and shared spaces are maintained to a documented standard, with clear reporting when an issue needs attention.

Medical & Healthcare Cleaning

Structured cleaning for medical centres, dental practices, pathology facilities, allied health clinics and general practices. Services can include infection-control procedures, facility-appropriate products, compliance documentation and supervisor quality checks.

Industrial & Warehouse Cleaning

Commercial cleaning for warehouses, factories, manufacturing sites and logistics facilities. Services can include floor scrubbing, high-dust removal, loading dock cleaning and chemical handling managed in line with Victorian OHS requirements and procedures.

Strata & Body Corporate Cleaning

Scheduled cleaning for apartment buildings, commercial complexes and mixed-use developments. Foyers, lifts, stairwells, bin rooms and common areas are maintained, with site issues documented and reported to the building manager or owners corporation.

School & Childcare Cleaning

Cleaning programs for schools, childcare centres and early learning environments, including classrooms, amenities, high-touch areas and shared spaces. Services are planned around site access, child-safety requirements and the facility’s cleaning schedule.

Retail & Commercial Property Cleaning

After-hours cleaning for retail stores, shopping centres, showrooms and commercial properties. Client-facing areas, amenities and back-of-house spaces are prepared to the agreed standard before opening for a consistent customer experience.

Why Melbourne Businesses Choose ACS

Many cleaning contracts define routine tasks but leave the client to manage anything unexpected. ACS is structured differently. We take ownership of the service outcome by investigating concerns, identifying what needs to change, coordinating additional labour or specialist support where required, and keeping you informed until an agreed resolution is in place.

Our role is not limited to supplying cleaners. ACS manages the people, process, communication and follow-through required to keep your facility’s cleaning working.

Ownership From Issue to Outcome

When a problem arises, ACS investigates the cause, agrees on the required result, coordinates additional labour or specialist support and follows the issue through. You are not left to manage it alone.

Directly Employed, Dedicated Teams

Your regular cleaning team is employed and managed by ACS and remains assigned to your site wherever operationally possible. This creates stronger site knowledge, continuity and clearer accountability.

Triple ISO-Certified Systems

ISO 9001, ISO 14001 and ISO 45001 support documented quality, environmental and occupational health and safety management across ACS operations.

30-Day Money-Back Guarantee

If the agreed standard is not met during your first 30 days, we investigate the issue and put a corrective plan in place. If we cannot make it right under the guarantee terms, you do not pay.

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Owner-led commercial cleaning for Melbourne businesses.

Cleans Completed

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Professionally managed cleaning trusted by Melbourne businesses.

Google Review Rating

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Highly rated for reliable service and professional communication.

Directly Employed Core Teams

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Directly employed cleaners delivering consistent cleaning standards.

What Melbourne Businesses Say About Working With ACS

      EXCELLENT  
   Based on 54 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Sophie Batis 
 
 
 
 Trustindex verifies that the original source of the review is Google. Hannah, Ted and the team do an amazing job.  Nothing is too hard for them and any cleaning requests are dealt with efficiently and without hesitation.  I would highly recommend them!!
  
 
      Posted on Google  
   
   Michael Culliver 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great service and always spotless after a clean. Reliable and quick communication for anything we need!
  
 
      Posted on Google  
   
   Jen Slotte 
 
 
 
 Trustindex verifies that the original source of the review is Google. We’ve been using ACS Commercial Cleaning for a while at our warehouse and absolutely love them. Very professional, punctual and do a fabulous job.  Great attention to detail. Would highly recommend them!
  
 
      Posted on Google  
   
   Hannah Pearson 
 
 
 
 Trustindex verifies that the original source of the review is Google. We're really happy with the cleaning services provided by Sam and ACS Commercial - the office smells great and Sam is always smiling even at 7am! Thanks Sam and Hannah
  
 
      Posted on Google  
   
   Bree Roylance 
 
 
 
 Trustindex verifies that the original source of the review is Google. Hannah and the team at ACS, were very easy and efficient to deal with. We completed all bookings whilst interstate. The process flowed very easily and nothing was a problem. Their work was also 5 star, completing a commercial warehouse clean after we had vacated. We would highly recommend ACS
  
 
      Posted on Google  
   
   Broderick Ely 
 
 
 
 Trustindex verifies that the original source of the review is Google. Very happy with the teams attitude and attention to detail, would highly recommend them to anyone.
  
 
      Posted on Google  
   
   Sunlighten Customer Service 
 
 
 
 Trustindex verifies that the original source of the review is Google. Keisha and Sam - thank you for your wonderful Customer Service and attention to detail. We value you and your work.
  
 
      Posted on Google  
   
   Kate Burke 
 
 
 
 Trustindex verifies that the original source of the review is Google. Hannah and her team are helpful and the cleaning is of a good standard. They have been asked to provide addditional cleaning from time to time and have always been able to help us out with this too.

Frequently Asked Questions

Everything you need to know about our commercial cleaning services, pricing, contracts, and quality assurance.

1. How much does commercial cleaning cost in Melbourne?

Most ongoing commercial cleaning contracts in Melbourne range between $700 and $3,000+ per month (excluding GST), depending on facility size, cleaning frequency, the number of bathrooms and kitchens, and your industry. ACS provides a detailed written quote following a complimentary onsite assessment, ensuring transparent pricing with no hidden costs.

02. What is the difference between commercial cleaning and office cleaning?

Commercial cleaning is the umbrella category covering all non-residential cleaning — offices, warehouses, medical centres, schools, gyms, retail stores, strata properties, and industrial sites. Office cleaning is a specialised subset of commercial cleaning, focused specifically on maintaining professional office environments — desks, meeting rooms, kitchens, bathrooms, and reception areas. ACS provides both, with dedicated service programs tailored to each facility type.

03. What should I look for when hiring a commercial cleaner in Melbourne?

The five most important things to verify before signing a commercial cleaning contract in Melbourne are: current public liability insurance (minimum $20 million), a valid Victorian Labour Hire Licence, WorkCover compliance, a written Scope of Works that specifies every task and frequency, and references from two businesses of a similar size or industry. ISO certification is an additional quality indicator — fewer than 5% of Australian cleaning companies hold it. ACS meets all five criteria and holds triple ISO certification.

04. Do commercial cleaners in Melbourne work after hours?

Yes. Most commercial cleaning contracts in Melbourne are performed after hours — typically between 5 PM and 10 PM on weekdays. This is standard practice to avoid disrupting business operations. ACS offers after-hours, early morning, weekend, and flexible scheduling options to suit your building access requirements and business hours.

05. What is included in a commercial cleaning contract?

A professional commercial cleaning contract should include a detailed Scope of Works specifying every task and its frequency, a defined cleaning schedule, an assigned cleaning team, supervisor inspections, and a clear communication process for issues or changes. ACS contracts include all of the above, plus a 30-day money-back guarantee, monthly documented site inspections, direct access to ownership for urgent matters, and full ISO 9001-backed quality documentation.

06. Why does ACS cost more than some cleaning providers?

ACS is not priced as a casual labour or budget booking service. Your proposal includes directly employed core teams, site-specific induction, supervision, documented quality systems, responsive management and one accountable partner responsible for issue resolution. Pricing is confirmed after an onsite assessment and is tied to the agreed scope of work.

07. What happens if an issue falls outside the agreed cleaning scope?

ACS does not simply tell you the issue is outside scope and leave it with your team. We assess the cause, explain the practical options, coordinate additional labour or a suitable specialist where required, and remain your point of contact until an agreed outcome is in place. Any change in scope or additional cost is confirmed with you before work proceeds.

08. What areas of Melbourne does ACS service?

ACS provides commercial cleaning services across all Melbourne metropolitan areas, including the CBD, Docklands, Southbank, inner northern suburbs (Carlton, Brunswick, Fitzroy), eastern suburbs (Hawthorn, Camberwell, Box Hill), south-eastern suburbs (Clayton, Dandenong, Glen Waverley), western suburbs (Footscray, Werribee, Sunshine), and outer growth corridors. Contact us on (03) 9114 9778 to confirm coverage for your specific location.

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